Product Return and Warranty Policy

At Destefanis & Novero, we are committed to providing you with a satisfying shopping experience.
If for any reason you are not happy with your order, you may return it in accordance with the conditions outlined here.

Return conditions

Return Policy

You may return the product within 14 days of receiving the goods, in accordance with the regulations on the right of withdrawal (Legislative Decree 206/2005).

Product status

The products must be intact, unused, and complete with all their parts (original packaging).
Any signs of wear, use, or damage may result in the return not being accepted.

Excluded products

The following cannot be returned:

Sealed products that have been opened and are no longer suitable for resale for reasons of hygiene or safety.

How to make a return

Send a return request to customer service at ordini@destefanisnocciole.it with the following information:

Order number.
Code and description of the product to be returned.
Reason for return (optional).

Confirmation and instructions

You will receive a response within 1–2 business days with return authorization and shipping instructions.

Return shipment

The products must be shipped to the following address: Destefanis & Novero srl – Via dell’Artigianato, 12, Grinzane Cavour (CN) 12060
Return shipping costs are borne by the customer, except in the case of a defective product or an error on the part of the seller.

Receipt and refund

Once the product has been received and verified, the refund will be issued within 7 business days.
The refund will be issued only via bank transfer or PayPal, provided the payment was made using that method.

Product Warranty
It is important to keep the proof of purchase and the original product packaging.

What the warranty covers
The warranty covers shipping-related damage.

Warranty procedure

Products requiring warranty service may be collected in person or sent to: Destefanis & Novero srl – Via dell’Artigianato, 12, Grinzane Cavour (CN) 12060.
Within 1–2 business days, the team will check the products for defects and issues.
After the inspection, the staff will inform you whether the issue is covered by the warranty or if maintenance or repair is required.
In the event of a repair not covered by the warranty, a quote will be sent via email.

Timelines and case management

If no response to the quote is received within 14 days, the file will be closed, and the costs for handling and shipping the product back will be charged.

Defective or incorrect products

If you have received a defective product or one that differs from what you ordered, contact customer service immediately.

Return costs will be borne by the seller, and the correct product will be sent or a full refund issued.

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